01Who handles returns
PricePlease does not hold stock. Returns, exchanges, refunds and warranty claims are handled by the seller who sold you the item, under that seller's policy and applicable consumer law.
We coordinate and assist on request: we can contact the seller for you, follow up and help resolve the issue.
02How to raise a request
Email contact@brandops.shop with:
- your order reference (from the seller's invoice),
- the item and what went wrong,
- photos if the item is damaged or not as described.
We'll pass it to the seller and keep you updated. You can also contact the seller directly.
03Damaged or wrong items
Report damaged, faulty, wrong or missing items within the reporting window as per seller policy. Reporting quickly makes it easier for the seller to arrange a replacement, exchange or refund.
04Warranty
Warranty terms are set by the seller and/or the manufacturer and are confirmed on the seller's invoice. Warranty claims go through the seller; we can help you start the claim.
05Your statutory rights
Nothing on this page affects your statutory consumer rights under the laws that apply to your purchase.
06Contact
Email contact@brandops.shop or call {{FILL: phone}}.